The number of clients to be configured with Rate Limit has reached the limit
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We are distributing wi-fi to clients using OC300 and External Portal Server. But after the last update, Rate Limit Based on Clients is not working. If the number of users exceeds 50-100, the option to limit the user does not work. If we try to give a limit to the user, the following error is returned:
{
"errorCode": -41008,
"msg": "The number of clients to be configured with Rate Limit has reached the limit."
}
We provide different limits to each user. However, after the last update, we are unable to give a limit to new users. What solution can we do?
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The problem we've is that: the number of users provided with rate limit is 500. If the limit exceeds 500, the rate limit cannot be provided. For this reason, it is necessary to clean the outdated rate limits.
Cleaning is as follows.
1. Go to Insight
2. Go to Rate Limit tab
Delete users with outdated rate limits.
Thanks for support!
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Hello @_Uktam_ ,
Thanks for reporting this issue to the Business Community.
May I know whether this issue started to happen after you upgraded the OC300 to the V5.9 firmware version? Are these limits active before?
What is the current firmware version of your OC300?
_Uktam_ wrote
If the number of users exceeds 50-100, the option to limit the user does not work. If we try to give a limit to the user, the following error is returned:
So do you mean specifically that it's limited if it goes over 50, or it's over 100 that prompts the limit to be reached?
In addition, a newer 5.12 Beta firmware for the Controller has been released for trial, you may upgrade to the latest firmware for testing and follow the post link below for details.
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This is the situation. We manually rate limit each client (via API). After authorization, it gives different speeds (5mb/s, 100mb/s etc). If the number of Wi-Fi connections through the External Portal increases, it stops working by giving a limit. System gave automatic default speed. When I enter the controller dashboard and try to give a limit to the user, the above message is displayed.
As the number of users increases, giving a limit does not work. If we use the system default limit without giving rate limit to users, it works.
We offer different rate limits to each user depending on their category. That's why we use API. However, there is not enough time and resources to give each of them one by one.
We're using this api:
https://CONTROLLER_URL/CONTROLLER_ID/api/v2/sites/SIDE_ID/clients/CLIENT_MAC
and body.
{
"name": "MAC",
"rateLimit": {
"downEnable": true,
"downLimit": 100,
"downUnit": 2,
"upEnable": true,
"upLimit": 100,
"upUnit": 2,
"enable": true
},
"clientLockToApSetting": {
"enable": false
},
"ipSetting": {
"useFixedAddr": false
}
}
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Hello @_Uktam_ ,
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230917291, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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@Hank21 I've been waiting for an answer for several days. But they did not contact me. The support was told by mail that we will contact you in 1 business day, but no one supported me.
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Hello @_Uktam_ ,
Thank you for your valuable feedback!
Our senior engineer sent you an email to collect some information on the issue via email a week ago, did you see it?
I will remind him to send it to you again and continue to follow up with your case.
If you have any additional information, please feel free to reply to the support email whose case ID is TKID230917291.
Many thanks for your cooperation and patience!
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The problem we've is that: the number of users provided with rate limit is 500. If the limit exceeds 500, the rate limit cannot be provided. For this reason, it is necessary to clean the outdated rate limits.
Cleaning is as follows.
1. Go to Insight
2. Go to Rate Limit tab
Delete users with outdated rate limits.
Thanks for support!
- Copy Link
- Report Inappropriate Content
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