There are many factors can affect a device's network speed, this FAQ will help you isolate and troubleshoot some of them. This Chart will help you decide which case to refer to. keep in mind we will...

For basic/advanced settings of Smart Plug/Switch, please refer to following FAQs: How to connect my TP-LINK Smart Plug to my home network via Kasa? How to connect my TP-LINK Smart Switch to my home...

For a wireless powerline device, you can customize its wireless settings the the steps below. Please note: If the Utility hasn’t been installed yet, please refer to How to prepare for using the tpPLC...

1. Make sure the smartphone is connected to the Wi-Fi network of the TP-Link device. 2. Make sure the smartphone is not connected to the guest network. 3. Make sure the TP-Link device supports the...

Note: This troubleshooting FAQ is for the device that is connected through Tapo/Kasa APP. For matter devices, please kindly check this FAQ Case 1. Get error “No compatible devices” or some devices do...

There are some circumstances in which Kasa smart devices do not work stably or lose connection from time to time, this could be due to the network environment or some other reasons, here are some...