@Kiwifruit Thanks for your valued reply. We are working on it right now. Any updates, we will let you know immediately. Good day.

@Anh Please connect your computer to the modem directly when the Deco E4 turns red, and verify whether you can access internet from the modem on your computer. If it works well, you can connect it...

@VictoriaG It does not come with SD card, you need to buy it on your own. The camera supports micro-SD cards with up to 128GB capacity, which should be formatted to the FAT32 file system. May it help.

@daclasas You can hard reset it by holding the reset button for 10s and then re-open the tpCamera app and reconfigure it. Below is the instruction to set it up....

@peterp1960 Yes, the KC110 and Tapo C200 use different APP. KC110 uses Kasa app, while the Tapo C200 uses Tapo app. The KC110 can be managed by the KASA app only, but the Tapo C200 supports ONVIF...

@ReturnOfTheMac See this one. https://community.tp-link.com/en/home/forum/topic/194286?replyId=411616