Hi, We will collect some details and do further troubleshooting to fix it. What is the light status of the VR900 when it goes offline? Especially the internet light and the DSL light. With your...

Hi, Below is the instruction to setup access control on the VR900V. https://www.tp-link.com/support/faq/1743/ May I know how did you set it up? Please show us a screenshot of the access control...

Hi, Thanks for your feedback. Both Mac and windows 10 has the same wireless link speed for now, please login to the web interface of the main router to adjust some wireless settings. For example, for...

Hi, As fast roaming off, it won't allow wireless devices to switch the connection among different Decos seamlessly. Thus there may be some buffering when your devices switches to another...

Hi, Thanks for your reply, glad to hear that it was resolved finally. We have noted that, and the quality of ethernet cable will affect the performance of the internet also. You can take more time to...

Hi Oarriet, The WAN DNS or WAN IP cannot be in the same subnet as the LAN IP. It will cause the IP conflict and then the LAN IP will change. So as a workaround for now, you can setup the WAN DNS into...