Hi, The orange light should be internet light; With your laptop connected to the C20 by ethernet cable, please login to the web interface as the instruction below：...

Hi, What is the version of the C20? Like it is Archer C20 V4 US or EU? You can take a picture of the bottom label of the main router. Besides, what is the current firmware version? Good day.

Hi, Here is the instruction to setup NC450. https://www.tp-link.com/support/faq/821/ Besides, please disable the 5GHz of the Deco M9 and disable the fast roaming at first. Once you setup the NC450,...

Hi, Thanks for your reply. May I know the model number of the main router? Have you ever tried to change some wireless settings of the main router? Like the wireless channel. When did you buy the 5...

Hi, Sorry for the inconvenience caused here, would you please tell us what is the current problem? And then we can do further analysis and try to fix it. Good day.

Hi, Please open tpCamera app, and then go to memory page, and then you can choose the event to download it. May it help. Good day.