Hi, I have reminded the RMA office about your case, and they will follow up to give you a specific answer. Please wait a while patiently until they contact you. While I'm not sure whether there is...

Hi, The NAT loopback is enabled by default, no option to disable it. We tried to test it on our lab but the NAT loopback works fine. Could you please show us a screenshot of the picture when you...

Hi, What is the model number of the AV500 powerline adapters? Meanwhile, generally speaking, the AV500 units use the 100Mbps ethernet port, that means the maximum speed you can get won't be higher...

Hi, What is the current light status of the 855RE? If it cannot detect the available wireless networks, first, move the extender into 3 meters away from the router, and please click rescan for few...

Hi, What is the current light status of the smart plugs? How did you hard reset them? Below is the instruction: With the plug powered on, hold the settings button for 10s and the the light will be...

Hi, What is the model number of your device? With wifi disconnected and cellular data enabled, can you control the device via the kasa app, if not, is there any error message? Have you ever tried to...