Hi, Sorry to tell you that there is no new firmware yet. While we can do some troubleshooting regarding to this issue. Could you please run a speed test vith the speedtest function on the web...

Hi, The MAC address starts with 50 is the MAC address of the 2.4GHz / ethernet port of the RE270K. While for your information, the RE270K uses proxy mode to connect to the front-end router, and it...

Hi, Thanks for your reply; the IP address and mac address need match the device which you open port for. And with the corrent IP address and mac address, the port forwarding/VNC should be working...

Hi, As my knowledge, the IPTV should be enabled to make you access internet. Below is the instruction you can give it a go. https://www.tp-link.com/support/faq/1538/ For the VLAN ID, you can contact...

Hi, May I know what is the current light status of the Deco units? And what is the current network topology/diagram? please test whether you can see categories-network devices. And please show us a...

Hi, Below is the instruction to update the firmware manually. http://support.tp-link.com/f/76868e6e60/?dl=1 for Windows OS http://support.tp-link.com/f/bb736b6b2b/?dl=1 for MAC OS While we do NOT...