@Raj_kuttalam Hi, We don't suggest purchasing a camera from a country and using it in another country. We can't promise the camera will work properly when used in another country, and TP-Link doesn't...

@jp_kyoto Hi, Is the camera Tapo C520WS? Please send me the MAC address of the camera via a private message. Best Regards

@Derek_M16 Hi, Thank you for your attempts and sharing of experience~ Best Regards

@StingrayBakar Hi, Please refer to the tips here. Best Regards

@RickyG52 Hi, The two cameras are not placed in exactly the same position, and the objects and environment monitored by the cameras may cause a little difference in the picture. From the image...

@Niler Hi, When the problem happens, whether the snapshots under the timeline disappear? Please refer to the instructions below to collect the camera log, and let me know when you have the log file....