@ubahodeh Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about whether this feature can...

@jmotha Hi, 1. Which country are you located and what's your time zone? 2. When the camera uses the UTC-00.00 time zone, does the date/time show incorrectly on the camera's live view page? If so, can...

@Davychinn Hi, Please help confirm the following information for the reported issue. 1. How about the LED status on the camera when it reboots automatically? 2. If you have tried the tips on the...

@KnightWhoSaysNi Hi, 1. What's the model number of the SD card with 64GB capacity? 2. Please refer to the instructions below to test the SD card with the H2testw tool and send me pictures of the test...

@Lil_SmokestormX Hi, You can try the following steps and check if they help. 1. Confirm if your router's 2.4G Wi-Fi is working. 2. Check if your router has special settings, such as MAC Filtering,...

@Macael Hi, Please help confirm the following information for the reported case. 1. When did you subscribe to the Tapo Care Basic plan? Have you subscribed to the monthly or yearly service? 2. When...