@Michele_o Hi, You can refer to the instructions below to troubleshoot the reported issue. What should I do if I experience issues when watching playback videos from an SD card? Please let me know...

@xtimex Hi, 1. Please send me the model number, MAC address, and the problem phenomenon of your camera for further analysis. You can send me(@Solla-topee) the MAC address via a private message. 2....

@piccit Hi, Typically, it's not required for a person/vehicle completely within the detection zone to be detected. If you have a detection issue, please confirm the following information. 1. A...

@buddler Hi, To ensure stable performance of the cloud server and user experience, the API for Tapo cameras is not accessible. It's recommended to turn on/off the camera's privacy mode via the Tapo...

@TerenceLaw Hi, 1. Can you share a link to download the video recordings of the reported issue? 2. Please send me(@Solla-topee) the MAC address of the camera via a private message. Best Regards

@SndKarunaratne Hi, You can refer to the instructions below to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the problem...