@Hokehay Hi, Have you used the original power adapter and power cable to power the camera? If you have used an extension power cable, it's suggested to power the camera with the original adapter and...

@Tsv78 Hi, The new firmware of the Tapo C320WS supports the RTSP/ONVIF protocols. In your case, it's recommended to refer to the instructions below to troubleshoot. What can I do if fail to stream...

@Jeff_Hanneman13 Hi, You can refer to the instructions below to watch the video recordings from the SD card on a computer. How can I view the video recordings of the camera from the SD card on a...

@Tagou Hi, 1. The shared account only has limited permissions on the camera, and it does not have permission to change the alarm settings. 2. It is normal for the camera to alarm after detecting...

@larnacaguardian Hi, If you tap the record icon on the camera's Live View page to record video manually, the video recordings are stored on your phone rather than the microSD card. If you fail to use...

@Calypso-53 Hi, If you want to change the ringtone of the H200 when someone presses the doorbell, please refer to the instructions here. Best Regards