@chucky732 Hi, If the camera Tapo C402 can't be powered on by the original power adapter, please try to plug the power adapter into a different power outlet and check if it helps. If the problem...

@Edis123 Hi, If you fail to connect your camera to the router's Wi-Fi when configuring the camera, please try: 1. Ensure your router's Wi-Fi is working with your phone, tablet, laptop, etc. 2. Ensure...

@Mostafa-2023 Hi, You can refer to the instructions below to troubleshoot if you fail to set up the camera. What should I do if I fail to configure Tapo Camera? If you need further assistance, please...

@kessef Hi, the new firmware has been sent to your camera, and you can update it via the Tapo app.

@Bridget1950 Hi, Generally, the Tapo app will use the same language as your phone if it supports this language, and you can refer to the link to see the supported languages by the Tapo app. Supported...

@npuerto @Dunmer Hi, Please refer to the instructions to troubleshoot and let me know the test results if you want to continue troubleshooting, and our team will help to solve the issue. Best Regards