@Alwx Hi, Please help confirm the following information for the reported case. 1. What's the model number and OS of your iPhone? What's the version of the Tapo app? 2. Please update the Tapo app to...

@Aritraaa Hi, You can refer to the link below to troubleshoot the unstable issue. What should I do if my Tapo smart devices keeps losing connection or going Offline? If the issue is still the same,...

@F-Hartmann Hi, If you want to turn off the Tapo C520WS's patrol mode when it detects motion, you can achieve it via the Smart Action>Automation feature, and below are the detailed instructions to...

@Unicmob Hi, You can refer to the link below to troubleshoot the unstable issue. What should I do if my Tapo smart devices keeps losing connection or going Offline? If the issue is still the same,...

@Fun-Wolfy Hi, Please help confirm the following information for the reported case. 1. On the camera's Device Settings>Detection page, please send me a picture of it. On the Device Settings>Doorbell...

@John3 Hi, Please note that the Tapo camera needs an internet connection to sync with the NTP server to obtain the correct time and date. In this situation, can you share a video showing the reported...