@Quintessential Hi, Please help confirm the following information for your case. 1. Please send me(@Solla-topee) the MAC addresses of the Tapo H200 and the camera Tapo C420 via a private message. 2....

@VL-Georgiev Hi, The tracking function performance is related to the camera configurations and usage scenario. In your case, please go to the camera's Device Settings>Detection page, send me a...

@nunomvp Hi, To locate and solve the problem of your Tapo C210 misidentifying pets as people as soon as possible, it is recommended to collect the necessary information according to this post. Best...

@Inge83 Hi, If the new firmware and reduced person detection sensitivity suggestions do not solve your issue, it's suggested to report the results to the tech team via email(ticket ID TKID240150224),...

@pjs_gsy Hi, Your case has been escalated and the ticket ID is TKID240120449, I have informed the team to reply to you as soon as possible, please wait patiently. Best Regards

@adam90 Hi, In your situation, you can contact your retailer or local support to check if your camera is under warranty. Best Regards