@LoryBernooo Hi, Thank you for your case report. For the Tapo C520WS, please send me(@Solla-topee) the MAC address and Forum ID 643664 via a private message, we can send new firmware for the camera...

Update on March 15, 2024. Hi All, The latest firmware(1.1.9 Build 240223 Rel.56143n) of the Tapo C220 has been released and it has solved the disconnect issue. It's recommended to update the firmware...

@Paddy99 Hi, You can refer to the link below to check if the tips will help. What should I do if my Tapo smart camera keeps losing connection or going Offline? What's the model number of your router?...

@blade909 You are welcome and thank you for your support of our product!

@HmmmUK Hi, what's the model number and OS version of your Samsung Tablet? I tested with a Samsung Tablet on our end and no reported issues on it.

@ElAlem Hi, In this situation, it is suggested to pay attention to the information updates of Tapo C720 on the official website, such as feature introduction, datasheet and UG information release,...