@BRoby Hi, You can check if the following tips will help. 1. Please check if the Tapo app installed on your wife's phone is up-to-date, update the Tapo app from Google Play/App Store if it's not the...

@Philippe123 Hi, You can refer to the link below to check if the tips in the link below will help your case. How to reduce motion detections from rain, snow, insects, etc.? Please help confirm the...

@Philippe123 Hi, Usually, the Tapo cam is able to connect to the Wi-Fi network with ASCII characters. For the reported case, you can try to enable a hotspot Wi-Fi on your phone with the same Wi-Fi...

@nono9k Hi, We have updated the instructions in the thread: What to do if my Tapo Camera gets bricked after a firmware update? If you have tried the troubleshooting steps for your Tapo model, but the...

@Marcel30398 Hi, If you fail to set up the Tapo Cam, you can refer to the instructions below to troubleshoot. What should I do if I fail to configure Tapo Camera? Please help confirm the following...

@davidc7 Hi, Here are the instructions to add a Tapo camera to a DVR that supports the standard ONVIF protocol. How can I connect my Tapo camera to a NAS or NVR? The process of adding a camera in the...