@theseus_lemnos Hi, Usually, you can refer to the following instructions to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app?...

@888FOB Hi, The camera's cloud video clips can be stored on our cloud server for up to 7/30 days based on the subscribed Tapo Care plan. After that, these video clips will be automatically deleted...

@NickWy Thank you for sharing your experience.

@Manu35150 Hi, Please go to your phone > Google Play > search for Tapo > go to the details page of the Tapo app and check if you see the app named TP-Link Tapo (Beta). If so, please go to the middle...

@JamesTheCat Hi, Thank you for the information provided via a private message. In your case, it seems that the camera can't be woken up by events. Please refer to the following instructions to...

@Nomz Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards