@chandranap Hi, Please help confirm the following information about the problem reported. 1. Please describe your network diagram in detail. 1) Is the network diagram the internet--TL-R605--main Deco...

@Aperexus Hi, Thank you for the case report. Please help confirm the following information if you are willing to troubleshoot, and I'll try my best to help you. 1. When the problem happens, please...

@Chris-F Hi, In this case, please help confirm the following information, and I'll escalate your case to the tech team for further analysis. 1) A picture of the camera's Device Settings>Detection...

@Gumballerss Hi, Since the Tapo Care subscription plan is pre-paid, cancellation of paid subscriptions has no retroactive effect in the sense of refunding and only affects future charges. You will...

@mocelet Hi, Thank you very much for your feedback, I'll log this scenario and forward it to the related team to evaluate. Best Regards

@sue1 Hi, Thank you very much for your case sharing, and glad to hear the problem is solved. From your description, the problem is the one posted in thread 618434, and your problem should be caused...