@MKL_ Hi, Thank you very much for your feedback and support of our product. I'll log your requirement and forward it to the related team to evaluate. It's also suggested to pay attention to the...

@DonDiego Hi, The Tapo devices connected to the Tapo hub to work can't connect to a Wi-Fi network, however, it's possible to connect the hub to the extender's Wi-Fi network to work. If the extender...

@chandranap Hi, Please help confirm the following information about the problem reported. 1. Please describe your network diagram in detail. 1) Is the network diagram the internet--TL-R605--main Deco...

@Aperexus Hi, Thank you for the case report. Please help confirm the following information if you are willing to troubleshoot, and I'll try my best to help you. 1. When the problem happens, please...

@Chris-F Hi, In this case, please help confirm the following information, and I'll escalate your case to the tech team for further analysis. 1) A picture of the camera's Device Settings>Detection...

@Gumballerss Hi, Since the Tapo Care subscription plan is pre-paid, cancellation of paid subscriptions has no retroactive effect in the sense of refunding and only affects future charges. You will...