@gerrard08 Hi, Please go to the camera's Device Settings>Video & Display>Video Quality page to check if you have selected the best resolution, and check if the video quality shown on the Live View...

@Kajo Hi, Tapo H200 can connect up to 64 IoT devices (sensors, buttons, Sub-1G switches) + 4 cameras/video doorbells(such as Tapo C420, C400, and D230). Best Regards

@RegineV Hi, I have sent the firmware to your Tapo C320WS, please update the firmware via the Tapo app and check if it helps. How to update the firmware of the Tapo & Kasa devices on the Tapo App?...

Tapo C425 is Tapo's first battery camera model that supports connecting to Wi-Fi directly. Unlike the other battery cameras such as the Tapo C420, C400, and D230, the Tapo C425 does not need to work...

@LockManipulator Hi, Your case is followed by our senior engineer, and the ticket ID is TKID231034211. They will contact you if there are any updates. Please wait patiently. Best Regards

@JCHH Hi, If you can still access the camera on the Tapo app and the LED is solid green, it means the camera connects to the Deco's Wi-Fi. You can try to force close the Tapo app, open it again, and...