@Robog Hi, You can refer to the steps below to send us the video. 1. On the Kasa app>tap your camera to enter its Live View page. 2. When the problem happens, enable your phone's Screen Recorder...

@3apk3 Hi, Please try to press the reset button on the EC70 for 15 seconds until the system LED is flashing amber, which means you have reset the camera to factory default settings successfully, then...

@Dugfoo Hi, Please help check the Tapo app version you installed on your phone that shows cloud videos as default and the other Tapo app version. I'll check the difference and know your requirements...

@RandyAndy Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature requests, and I'll log the feature requests and pass them along to the team to evaluate. If other...

@Nicke-66_ Hi, In this case, you can try to reboot the Tapo C500 and then check if it will work again. If not, please remove it from the Tapo app, press the reset button for 10s to reset it to...

@IainMackay Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature requests. While we don't have any specific details that I can share about if these features can...