@Alex_Camacho Hi, On the problematic Tapo C420, please power it on, press the SYNC/RESET button for 5 seconds to reset it, and wait for a while. 1) If the LED on the camera remains blinking green and...

@Vijayashri_84 Hi, From the problem phenomenon, it seems the camera has no internet access so you fail to control it remotely, and this problem is not caused by the Tapo Care service. In this case,...

Hi, @Earendil_ Thank you very much for your suggestion. @maple9 The forum 601334 may cause misunderstanding, and I have corrected the content. If you have VIGI NVR and want to make it work with the...

@DBNZ Hi, 1. After you turn on the Invert Image option on the Tapo app>Device Settings page of the C200>Video & Display page, please go back to the Device Settings page, wait for one minute, and back...

@GNM_Tapo Hi, You can refer to the link below to troubleshoot if the SD card does not work properly on the Tapo Camera. What should I do if the SD card doesn’t work properly on my camera? If the...

@Frank_44 Hi, Please check how many devices are watching the camera, usually, only two devices can watch the camera via the mainstream (1920x1080 Pixel) simultaneously. You can reboot the camera to...