@Desk-Z390D Hi, 1. If you have a phone logged in to the Tapo app, please go to the Tapo app > Me > View Account page to see the TP-Link ID (the TP-Link ID is in email format). If you do not remember...

@royals26 Hi, We are unable to provide support for the third-party app/platform. In your situation, please go to the Tapo app on your phone to test whether the camera is working fine in the Tapo app....

@Yesh1516 Hi, 1. Please send us the screenshot of the error message again, as it does not appear in your original post. 2. Please send me (@Solla-topee) the camera's MAC address via a private...

@sudesh1 Hi, If the camera's system LED does not turn on, please try the following steps and see if they help. 1. Disconnect the power cord from the camera, and remove the SD card from it if there is...

@TapoC530W- Hi, 1. Please download a video manually on the camera's live view page, then download it to your phone and check if its resolution matches your camera's settings. 2. You can refer to the...

@Lninja Hi, The Event Retrieval feature is currently unavailable on the Tapo H500, and it may be added in the future via firmware updates. Regarding the feature introduction on our official website,...