@aliasalberto Hi, It's suggested to refer to the thread 'Tapo C310 image distortion' to troubleshoot the reported issue. Best Regards

Update on Aug 18, 2023. The official Tapo app version 2.17.112 and newer versions have solved the problem, please update the Tapo app to the latest one if you encounter the same issue. Best...

@r011ingthunder Hi, It may be that there is large Wi-Fi interference in the environment or router, and it leads to some devices can't connect to the router. You can try to fix the wireless channel...

@JonnyM Hi, For the Tapo products that do not support sub-G, they need to connect to the Wi-Fi of the router directly to go to the internet, and this usage scenario won't extend the router's Wi-Fi...

@Am63 Hi, Thank you for the case report, and please help confirm the following information for further analysis. 1. When you set the hub alarm to turn off but it's not when detecting motion, please...

@LyFWoZ Hi, Thank you for the case report, and please help confirm the following information for further analysis. 1. On the Tapo app>Camera Settings page>Detection & Alerts>Activity Notifications,...