Hello @RicardoAAG It's a great step to confirm the Microphone on is the maximum on Camera's live page. Please also confirm that your phone or tablet has the large volume, and check if the volume is...

Hello @Abe00 If the camera is on Tapo Care cloud service, as far as I could tell a shared account should also be able to view the cloud videos. Can you double check if your parents can watch the...

Hello @BarossaTeresa thank you for the inquiry, there were news that the battery will be sold separately but the status can vary in different areas, here is a related topic, and we'd update status of...

Hello @JunaN Thank you for reaching out to the community. Please ensure you can stream the Tapo C310 camera locally on Home Assistant or VLC Player If you can stream the camera locally but not...

Hello @AndyP27 Sorry for the delayed reply.May I know do you experience the Network Unstable error in the app? If so you can try some tips here Please confirm both camera firmware & Tapo APP are both...

Hello @HenzTapo thank you for sharing the feedback request, The admin account has the full permissions, and you can log in the same TP-Link account on two mobile phones Here is a related request...