@Johnver Hi, You can try to remove the doorbell camera from the Tapo app, press the reset button on the camera for 10 seconds to factory reset it, then reconfigure it to connect to the new router's...

@PieterL Hi, Based on your description, you can set the camera's video mode to Day mode rather than Auto mode on its Live View page. Then the camera won't switch to Night mode, the Infrared LED won't...

@PieterL Hi, You can upload the video showing the phenomenon you encountered to your cloud server (such as Google Drive) or to YouTube, generate a download link, and send it to me (@Solla-topee) via...

@PieterL Hi, Thank you for your detailed explanation. While we don't have specific details on whether this feature can be added to the product or when it might be, I'll log the feature request and...

@steve_p111 Thank you for sharing your experience, and I'm glad to hear your case is resolved.

@Shankar1100 Hi, We do not have the sales info. Usually, you can go to our official website in your region > Where to Buy, to see where you can purchase our product. Best Regards