@Hyeon Hi, It's impossible to restore the cloud video clips created 31 days before. Typically, after you subscribe to the Tapo Care Premium plan, the camera's detection video clips can be stored on...

@Victor1103 Hi, Generally, the camera won't damage the inserted SD card. The SD card does not work, which may be related to its quality and usage environment. Regarding the phenomenon you reported,...

@RedNo7 Hi, The position of the privacy zone on the Tapo camera is fixed relative to the camera's lens. Therefore, when the lens moves, the privacy zone shifts accordingly. We recommend that after...

@Rhprao Hi, On the camera's Device Settings > Device Info page in the Tapo app, please find the camera's firmware and hardware version info. Ensure that the camera's microphone and speaker openings...

@AM275 Hi, Typically, on the camera's specifications page on our official website, you can find that the camera supports 2.4 GHz Wi-Fi or 2.4 & 5 GHz Wi-Fi. The Tapo C220 supports 2.4 GHz WI-Fi only....

@DCA31820 Hi, Currently, the Tapo cameras do not support turning the notification feature on or off via a shortcut or automation entry. Thank you very much for your feedback here. I'll log your...