@CiTro Hi, Please uninstall the Tapo app on your Motorola G84, refer to the link to download the Tapo debug app(Trial app), install it on your phone, and then check if it helps. Best Regards

@MarioInJapan Hi, We have firmware that may solve the issue, please send me(@Solla-topee) "Forum ID 714404+ Tapo C520WS's MAC address" via a private message if you want to try the firmware. Before...

@NearlySociable Hi, Thank you for the update. The camera requires the internet to sync the date & time automatically. If your Wi-Fi has no internet connection, the camera may display an incorrect...

@JohnRose Hi, If the LED is flashing red slowly rather than flashing red and green after a factory reset, it means you have not reset the camera successfully. Please press the reset button for 10...

@Mark_Jensen Hi, 1. If the camera that connects to another Wi-Fi network has the same issue, please let me know. 2. On the router, please try to change the DNS server to 8.8.8.8 and 8.8.4.4, then...

@webellowe Hi, You can try the following steps: 1. Enable a hotspot Wi-Fi on your phone, and set the name and password the same as the Wi-Fi network in the apartment. 2. Factory reset the camera,...