@Josiemac @Dagelig Hi, For the reported case, it's suggested to delete/uninstall the Tapo app on your phone, clean the Tapo app caches, then reinstall the latest Tapo app and check if it helps. If...

@paolo1978 Hi, You can refer to Case 3 in the below instructions to troubleshoot. What to do if my Tapo Camera gets bricked after a firmware update? Best Regards

@JohnRose Hi, After you insert a microSD card into the camera, it's suggested to refer to the below steps to format the SD card. 1) Go to the camera's Device Settings page and navigate to the Storage...

@Jumabe14 It's glad to hear the case is solved.

@NzDavidT Glad to hear the case is solved.

@JasonBourne1 Hi, I'm confused about that are there video clips stored on the SD card when the doorbell camera detects events? Is the problem that you can't play the video clips stored on the SD card...