@piratis Hi, Please confirm the following information about the reported phenomenon. 1. Have you inserted an SD card into the camera to store video recordings? 2. Whether all video recordings stored...

@Spb67 Hi, If you set the detection zone on the camera's Device Settings > Detection > Detection Zones > Edit page, please remember to tap the Save button at the top right corner to save your...

@Mark7753 Hi, Please find the label on the camera or the box that comes with the camera, then check the camera's MAC address, especially confirm if the last four letters of the MAC address are 72BC....

@Bigbus13 Hi, Please confirm the following information about the Tapo C530WS with a solid red light. 1. You mentioned that you have reset this camera numerous times. When you press the reset button...

@Gentleman Hi, Thank you for your feedback. We currently have no information on whether ads will display in the Tapo app. However, we value user feedback, and I will forward your feedback to the...

@IoTProgrammer Hi, In your case, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for further assistance. Subject: [Forum Escalation][ID 837832] Unable to...