@Tapo_user_NL Hi, Thank you for your cooperation. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After the reported...

@DaHype Hi, Thank you for your cooperation. Please also provide the following information about the offline phenomenon, along with the camera log. 1. What's the model number of your Wi-Fi router?...

@Fulvio2044 Hi, 1. Please refer to this post to troubleshoot the offline behavior and collect the relevant data. 2. When the camera is working, please go to its Device Settings > Device Info page,...

@ToniS85

@Chris2

@Fulvio2044 Hi, 1. If you do not turn on the privacy mode on the Tapo C500, will it work all the time? 2. Please confirm if the camera is powered by the original power adapter that comes with the...