@Tobi89 Hi, The reported phenomenon seems like you can't control the Tapo C520WS remotely, but you can control it locally. Please confirm the following information about the reported case. 1. Please...

@CeeKay2020 Hi, Please check if the steps below will be helpful. 1. Go to the camera's Device Settings > Pan & Tilt page, tap the Pan & Tilt Correction button to reset the camera to default, then...

@Danae-B_ Hi, You can refer to the instructions below to troubleshoot. What to do if my Tapo Camera gets bricked after a firmware update? Best Regards

@nabsers Hi, In the usage scenario you reported, you can try to exclude the neighbor's bush from the camera's detection zone. In this way, the camera won't track the swaying bush and pan to the...

@adamcharles1972 Hi, The phenomenon you reported may be related to the number of devices that stream the camera simultaneously. A Tapo camera supports up to two mainstreams(high resolution) and two...

@SJH21 Hi, The wire connections for the KC200 and Tapo C560WS are different. Below, you will find images of the power connector and Ethernet connector for the Tapo C325WB, which is similar to the...