@ToniS85 Hi, You can follow the steps below to check if they are helpful. 1. Press the reset button on the camera for 10 seconds to perform a factory reset. Then, the camera will have a flashing red...

@SvenjaNDS Hi, You can refer to the instructions below to troubleshoot if you can only control the Tapo C100 locally. What to do if I can't control my Tapo cameras on the Tapo app? If the camera has...

@AndreSchaf Hi, Please confirm the following information for the reported phenomenon. 1. On the camera's Live View page, which Video Quality is selected? 2. How many devices are streaming the...

@Steve11 Hi, It may be that the camera does not detect events, resulting in no videos being recorded. Please confirm the following information for further analysis. 1. On the problematic Tapo C420,...

@Bee6441 Hi, Does the Tapo C100 not record continuously? If so, please confirm the following information. 1. Have you inserted an SD card into the camera to record videos? Or has the camera...

@Harry63 Hi, Thank you for your feedback here. We certainly appreciate your feedback and feature request, and I'll log it and pass it along to the relevant team for evaluation. If other users have...