@frederikk Hi, When you configure the settings as described in this post, will the hub ring when you press the doorbell when the privacy mode is turned on? Best Regards

@akhilgeothom Hi, In this situation, please ensure that your reset operation is correct (Usually, pressing the reset button for 10 seconds can perform a factory reset on the camera). If yes, you can...

@frederikk Hi, You may try the following steps and check if they will help. 1. Configure the Detection feature as per your needs. 2. Schedule the notification settings rather than schedule on/off the...

SugarBaby wrote @Solla-topee I can confirm that recording FPS is dropping to 10fps when camera is moving, auto tracking/pan tilting. @SugarBaby Hi, This adjustment is made to optimize the camera's...

@Pablo_Argentino Hi, If the camera displays as offline in the Tapo app when your phone is using mobile data, you can follow the instructions below to troubleshoot. What to do if I can't control my...

@SteFun Hi, 1. Since the new official firmware is rolled out gradually, it's usual to see that the new firmware info is published on our official website, but you haven't received the new firmware on...