@KunoBaby Hi, For the reported detection phenomenon, please confirm the following information for further analysis. 1. On the Tapo app > C120's Device Settings > Detection page, please send me the...

@LcBVK @Gii Hi, Thank you very much for the MAC address provided via a private message. I have confirmed with the relevant team that your Tapo C100 V1 firmware version 1.0.17 Build 201030 Rel.50426n...

@kentuky Hi, if you have already contacted local technical support about the reported phenomenon, it's recommended to wait patiently for their response.

@Ricky666 Hi, Generally, streaming the camera on Google Home/Alexa devices won't affect the camera's resolution when watching in the Kasa app. Would you please send us a video showing the camera's...

@Bullet19 Hi, Typically, the Tapo C120 will recover on its own after you try the steps in Case 2 in the instructions. If those steps do not work, it's recommended to contact your retailer or the...

@Aisawan Hi, Thank you for your cooperation and test. I have escalated your case to our technical team, and they will contact you via email to assist you further. Please wait patiently. After you...