C720 unable to change brightness

C720 unable to change brightness

C720 unable to change brightness
C720 unable to change brightness
2025-11-02 17:46:06 - last edited Saturday
Model: Tapo C720  
Hardware Version: V1
Firmware Version: 1.3.6

Hiya,

 

When I first set up my C720 I set the brightness to 15%. Now a few months later I am wanting to in reae it, but every time I try the app seems to crash. No amount of waiting or restarting seems to fix it.

 

Any ideas? Thanks in advance 

 

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#1
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1 Accepted Solution
Re:C720 unable to change brightness-Solution
Saturday - last edited Saturday

  @russ-g 

Hi, 
The reported phenomenon is resolved in the Tapo app version 3.17.1 or later. Please ensure your Tapo app is up to date and see if you can change the camera's floodlight settings smoothly.
Best Regards

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#3
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2 Reply
Re:C720 unable to change brightness
2025-11-04 10:42:33 - last edited Saturday

  @russ-g 

Hi, 
Please confirm the following information about the reported phenomenon.


  1. What's the model number and OS version of your phone?
  2. What's the Tapo app version? You can go to the Tapo app > Me > About page to find the version info.
  3. You can change a phone to adjust the brightness of the camera's floodlight, and confirm if it will work fine.


Best Regards

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#2
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Re:C720 unable to change brightness-Solution
Saturday - last edited Saturday

  @russ-g 

Hi, 
The reported phenomenon is resolved in the Tapo app version 3.17.1 or later. Please ensure your Tapo app is up to date and see if you can change the camera's floodlight settings smoothly.
Best Regards

Recommended Solution
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#3
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