@tapo220user Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? If the...

@Ojos Hi, Thank you very much for sharing your experience. We truly understand the inconvenience you've encountered after changing your email address. At this time, the Tapo app does not support...

@CameronAM Hi, For the reported phenomenon, please confirm the following information. 1. Please log into the Tapo app on your new phone or old phone, then remove the cameras from the Tapo app, even...

@Aisawan Hi, 1. Please tap the icon at the top right corner of the Tapo C211's Live View > Voice Call page, then set the camera's microphone and speaker volume to the maximum value, and check if the...

@xtra Thank you for sharing your experience~

@KJP10480 Hi, Please also send me the camera's MAC address via a private message. I'll check if a new firmware is available for your camera. Best Regards