@TapoDGC Hi, We don't have the relevant time information, but I think the new firmware may be released to your hub within a couple of weeks. If not, please be patient and wait a while longer. Best...

@Juanmaper Hi, Typically, the Tapo Hub and the Tapo camera can connect to different Wi-Fi networks. However, if you want to store the camera's video recordings on the hub, they should be on the same...

@TapoDGC Hi, The new firmware (1.6.1 Build 20251230 rel.64168) for the H200 is being released gradually, and it supports the Hub Storage and Wi-Fi Backup features for the Tapo C560WS. If your H200 is...

@mnicholls Hi, You can refer to the following instructions to troubleshoot for better audio quality. Troubleshooting for better audio quality of my Tapo camera If the same phenomenon persists, it's...

@Willson Hi, Our Tapo app is designed for mobile devices(Android and iOS devices); currently, it's unable to install the Tapo app on a Windows PC/laptop. However, you can install a third-party...

@Cat_12345 Hi, 1. You can click here to find the contact info of our technical support team. 2. If you can see the cloud video clips on your old Android phone, please go to that phone > Tapo app > Me...