@Bobbarncam Hi, The reported phenomenon may be related to the AWS outage that occurred on October 20, 2025. You can refer to the thread below to see the details. [2025/10/20] Announcement: AWS Cloud...

@Pgomes Hi, If you mean on the Tapo app > camera's Live View page, you can't hear any sound from the camera even when someone is talking in front of it, please check if the microphone volume set on...

@26WaysHome @Tapyo Hi, Your case may be related to the AWS outage that occurred on Oct 20, 2025. You can refer to the following thread to see the details. [2025/10/20] Announcement: AWS Cloud Service...

@SugarBaby Hi, Your case (TKID250701225) is being followed up on by our technical support team. It's recommended to reply to the email if you need further assistance. Best Regards

@nam207 Hi, Typically, updating the camera's firmware will not cause it to shut down or display as offline in the Tapo app. If your camera is offline in the Tapo app after a firmware update, please...

@Marty20 Hi, On the camera's Device Settings > Reboot Camera page, you can enable the Auto Reboot feature to see if it helps. If the same phenomenon persists, please confirm the following information...