@jessjael2503 Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Shye Hi, If your camera is configured to store video recordings on the inserted SD card, please refer to the instructions below to ensure your storage settings are correct. How can I store the Tapo...

@Scofferoff Hi, Please check whether the camera is powered by the original power supply and cord that comes with the package. If the camera uses another power supply or an extension cable, the...

In today's security landscape, comprehensive monitoring is essential. The Tapo outdoor dual-lens camera features an effective combination of a Pan-Tilt (PT) lens and a fixed lens, significantly...

@Mateja_Tapo Hi, Typically, there is no button in the Tapo app that will make the camera's status LED display solid red and turn on the infrared LED constantly. You can try the following steps for...

@Pukehiki Hi, If the video recordings stored on the C100's SD card are 1080P even when the video quality is set to 720P, it means the camera's SD card recordings have a default 1080P resolution; it's...