@Awfma According to our support agent, it seems like you have a support ticket open already. You may continue discuss your case with them, keep us posted if there is any progress!

@Awfma @lucaz44 To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community...

marcox wrote I'm having the same problem. The device randomly goes offline every day and is no longer reachable. The only way to restore the connection is to restart the router. The H500 is connected...

@sakkiz As explained previously, the forum team doesn't have information regarding the product's future plan. Your post has been moved to the Feature Request block, users who share the same thoughts...

@ieblj01 What happens if you force-close and re-open the app?

@Miro-slav Beta firmware has been sent to your devices. You may check it later in the Tapo app and perform the update.