@Wpir Try to use another phone, see if that helps. What's the version of your Tapo app? If the problem also exists on another phone, submit a log in the app and reach out to the support team for...

@SteveWeir Rechargeable batteries are NOT recommended for the KE100. Potential voltage fluctuations may cause unexpected product malfunction.

@Tapodoorbell When a microSD card is inserted in the doorbell, the doorbell can continue recording normally even during an internet or Wi‑Fi interruption. From what you’ve said, it sounds like the SD...

@Minaise Your post has been moved to the Feature Request block. For information regarding future feature updates, please follow our official channels such as the website, community announcements, or...

@turtle67 Just curious, if you have a wired power source where the camera is installed, why did you choose a battery-powered outdoor model instead of an AC-powered one?

@MarcoCRP88 What error did you receive when trying to watch the videos? Please share a screenshot here. Can you watch the live stream? Check the signal strength (Device Settings > Device Info, click...