Deco M5 software problem

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Deco M5 software problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 software problem
Deco M5 software problem
2019-07-26 00:01:13 - last edited 2019-07-26 00:30:38
Model: Deco M5  
Hardware Version: V2
Firmware Version: Newest

Good evening from the Netherlands, I have 4 Decos (M5) at home, two of which are wired connected with a UTP cable. since the new software update I have problems with the connection. The connection drops out a few times a day. The LED colors then all turn red. When I pull the plug out and put it back in again, the LED turns green again and the internet works again for a few hours. I called the provider and it's not their fault. The incoming connection is good. How can this be solved? Can I go back to the old software? Are there more people with the same problem? Greetings, Joe

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Re:Deco M5 software problem
2019-07-26 00:28:53

removing the network and resetting does not work either. A hard reset also not unfortunately.

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Re:Deco M5 software problem
2019-07-26 02:57:15

@Siyzo1991 

 

Joe, how do you connect these devices together? Please show us a network topology. 

 

When the Deco becomes red, please click here to check the IP address and gateway obtained by your computer with it connected to the Deco directly.

 

To do a comparison analysis, please connect the computer to the modem directly at that time and check its IP and gateway. 

 

Try to reboot the modem and all Decos to give it a go. 

 

 

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