TL-PA9020P is faulty!

TL-PA9020P is faulty!
TL-PA9020P is faulty!
2019-07-28 12:08:50
Hardware Version: V1
Firmware Version: 3.2.4

I purchased the TP-Link TL-PA9020PKIT 2-Port Gigabit Passthrough Powerline Starter Kit from Amazon on the 9th of February.

It was working fine till last night.

I switched off my computer at 17:30 to go out for a drink and when i returned around 23:00 there was no internet connection and the unit LED lights were all off.

I changed wall plug, still nothing. Dead.

I connected both devices in the same room, nothing.

The unit is just dead and is not seen in the TP-link application either.

The pass through socket is working anyhow. I just don't know what is wrong with the unit.

The other unit is working fine.

I am currently using one of the TL-PA9020P with an old AV200 TP-Link unit, however connection is pretty low.

Can this be RMAed or should i just dump it and get another set?

This is the third TP-Link Powerline i am buying and they seem to die in about a year from purchase date.

I had AV200, AV600, and now this is dead.

Should i open this up and try to fix it? Is it possible?

I contacted TP Link support by phone and they hung up after 15 minutes of telling me to do what i already did till 3 am.

I sent an email too and waiting for their reply.

I checked here too. https://www.tp-link.com/us/support/faq/2453/

I'm very positive this unit is faulty!!!!

 

Best Regards,

Tio 

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#1
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3 Reply
Re:TL-PA9020P is faulty!
2019-07-29 06:34:18

@orys 

 

With the powerline adapter plugged into the wall socket, press and hold its Pair button for more than 15 seconds until the Power LED goes off momentarily and comes back on.

 

Still the same, you can email our tech support to verify whether the replacement is qualified. 

 

Good day. 

 

 

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#2
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Re:Re:TL-PA9020P is faulty!
2019-07-29 06:36:30

Hello Kevin,

 

It's dead. 

No led lights.

Did all the troubleshooting according to TP-Link.

Phoned your support, sent email, and nothing............

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#3
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Re:Re:Re:TL-PA9020P is faulty!
2019-07-29 06:45:22

@orys 

 

Thanks for your reply, I just checked our email system and I found your case.

 

I have reminded our engineer, and then she will email you the specific answer. 

 

Please wait a while patiently.

 

Thanks for your cooperation and support in advance. Nice day. 

 

 

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#4
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