Won't connect to Internet during setup

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Won't connect to Internet during setup

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Won't connect to Internet during setup
Won't connect to Internet during setup
2019-08-06 07:44:54 - last edited 2019-08-07 01:13:06
Model: Deco M5  
Hardware Version:
Firmware Version:

During setup I can't connect to the UFB internet. I am entering the correct details PPPOE etc but keep getting bounced. I know the ISP is OK because I can plug my old router in and it goes fine. Any suggestions appreciated. 

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#1
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1 Accepted Solution
Re:Won't connect to Internet during setup-Solution
2019-08-06 09:44:29 - last edited 2019-08-07 01:13:06

@Kiwijon 

 

Please connect the Deco to the old router to get internet and configure it as dynamic IP; once it works well, you can use the Deco app to manage it and change the internet connection type back to PPPoE and enter the username and password manually.

 

After that, you can connect Deco to the modem directly, bypass the old router. And then it will work.

 

May it help and have a nice day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Won't connect to Internet during setup-Solution
2019-08-06 09:44:29 - last edited 2019-08-07 01:13:06

@Kiwijon 

 

Please connect the Deco to the old router to get internet and configure it as dynamic IP; once it works well, you can use the Deco app to manage it and change the internet connection type back to PPPoE and enter the username and password manually.

 

After that, you can connect Deco to the modem directly, bypass the old router. And then it will work.

 

May it help and have a nice day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#2
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Re:Re:Won't connect to Internet during setup
2019-08-06 10:18:36

That worked, thank you so much 😊

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#3
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Re:Re:Re:Won't connect to Internet during setup
2019-08-07 01:12:40

@Kiwijon 

 

Great to hear that; congratulations.

 

Now you can enjoy the internet with the Deco units. 

 

Have a nice day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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