MR600 - problem seeing received sms messages
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I can't see my recieved sms messages in the admininistration interface even though everything else works fine.
I can see that I have recieved messages both on the Basic overview page as well as looking at the number of pages that should be availible in the Advanced->SMS->Inbox page (it displays that there are 2 pages of incoming messages but the list is completely empty). See my attached screenshots.
The Outbox and Drafts pages work fine though and display the correct messages supposed to be there as well as the correct number of pages. Also sending SMS messages from the router to my phone get throgh perfeclty fine.
In the Advanced->System tools->System Log I can see that I really recieve SMS messages. It displays for example: "USER: Receive a new gw sms and save it successfully." It also displays "ERROR: New sms count is 13."
So it seems to be some kind of bug concering just the Inbox page which is quite annoying since I need to see SMS messages to see what my provides tells me about my 4G usage status/tariffs etc.
Please advice.
Best regards,
M
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Hello, after you installed the firmware, please factory reset it not reboot.
With the router powered on, hold the reset button/hole for 10s to hard reset it.
Good day.
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This worked for me and I can now get the messages I needed to activate the sim card, Is there a way we can then install a fully released firmware, instead of having "confidential only for test" listed across every page / screen?
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Thanks for your reply, glad to hear that you figured it out finally.
We will remind our R&D colleagues and push forward the release of the official firmware.
You can keep an eye on official website, any updates, we will post there.
Best regards.
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This is still a major issue for me as once agan any new messages coming in are still not being displayed in the interface and these are needed to run my data sim correctly. Please can you tell me when a fix will be available.
As you can see from the pic attached there are five messags waiting but none being displayed
Thanks Paul
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@PaulWilliams I think that you are notifiying the wrong person. I'm a customer just like you and I'm waiting for a fix for this problem as well. The beta firmwares are just a temporary workaround and stops working after a while for me (most likely when the operator send something that it can't handle).
//M
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Please can we have an update on this issue and what the developers have found? This is becoming a real issue for me as I need access to these messages to use this router.
Regards Paul
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Hello, sorry to respond late. We have been working on it.
We raised another beta firmware you can install to test its performance first.
After that, please verify whether you can see the message under SMS-Inbox and Basic- network map page.
Good day.
Edit: Hi all, we updated the download link of the beta firmware. If you have the same issue, you can install this firmware first. If still the same, please provide more information.
20/03/2020 Edit: we have released a new one and it has been attached. You who have the same issue can give it a go. Any updates, be free to let us know.
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Hi
I'm having issues with viewing sms as well.
I did notice that if I send a bunch of messages from my phone to my router, so that some messages are getting pushed to the next page of messages, some messages eventually show up. Navigating to the next page of messages then again causes the issue.
The messages I sent was just numbers
1
2
3
4
etc.
So at least in my case there are one or more specific messages, or specific types of messages, that causes this issue.
I hope this information can be of some assistance to the developers in finding the cause.
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