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[Archer MR200 v4] Problem with seeing received SMS

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[Archer MR200 v4] Problem with seeing received SMS

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[Archer MR200 v4] Problem with seeing received SMS
[Archer MR200 v4] Problem with seeing received SMS
2020-07-25 13:34:22 - last edited 2020-10-29 02:13:17
Model: Archer MR200  
Hardware Version: V4
Firmware Version: 1.17.0 0.9.1 v0001.0 Build 200526 Rel.36799n

Hello there.

 

I'm having issue with seeing my received SMS. I can see I have received new SMS on the browser interface, but whenever I tried to see it, the interface won't show anything. Similar to the problem with this user here (but on MR600 instead) >>https://community.tp-link.com/en/home/forum/topic/170892?page=1

 

It seem I can "fix" it be resetting the router, but obviously the received SMS will be gone as well. Is there any way to fix this? Thank you.

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#1
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1 Accepted Solution
Re:[Archer MR200 v4] Problem with seeing received SMS-Solution
2020-12-04 09:41:50 - last edited 2020-12-04 09:41:55

@punklab   @teo32   @sandkan   @boonquan98 

 

Hello all, sorry to respond late.

 

If you guys experience an issue with receiving the messages on the MR200 V4, please try to update the below beta firmware and see if it helps:

Archer MR200(EU) V4: https://static.tp-link.com/2020/202009/20200914/LTE_GATEWAY_1.17.0_0.9.1_up_boot(200901)_2020-09-03_19.16.51.zip

 

How to update the beta firmware? Please check this: https://www.tp-link.com/support/faq/1667/

 

Thanks a lot.

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#27
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-07-30 07:43:30

@cloud29 

Hi, we are sorry to hear that you have trouble with the product.

 

Would you please cooperate with us to reset it first to check if the same issue will appear again?

Note: Press and hold the Reset button until the Power LED starts flashing to reset the router to its factory default settings.

 

If it appears again, we would like to collect the below information and escalate your case to our senior engineers to check the issue further.

1. please go to advanced-system tools-system log and provide it for us.

2. the screenshot for 'I can see I have received new SMS on the browser interface, but whenever I tried to see it, the interface won't show anything.'

 

BTW, may I know when and where you bought the device? When did the issue appear?

Your reply would be much appreciated.

Good day!

 

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#2
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-10-12 08:34:20
I having the same issue. do we have a fix?
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#3
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-10-13 06:20:37

@Kawai 

Good day.

Thank you very much for your kind reply.

I have replied on a different thread and please have a check.

Once the details was confirmed, we would forward your case to the senior engineers as soon as possible.

Thanks a lot.

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#4
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-10-22 16:03:33

I'm also having the same issue of receiving SMS but being unable to view them.

 

Can you help?

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#6
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-10-28 05:37:48 - last edited 2020-10-28 05:55:28

@Sunshine 

I'm having the same issue, Already tried in the SMS via Network Map and the Advanced option. Can you help?

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#8
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-10-29 02:13:12 - last edited 2020-12-04 09:42:17

@tencati 

@WallyC 

Good day,

Thanks a lot for your time and patience.

We have received several feedbacks about the SMS sending and receiving issue and most of them are related to Three.

So please help me check the following details:

  1. Where are you located and who is your SIM card carrier?
  2. Did you have an issue with both sending and receiving SMS?
  3. Would reset temporally fix the issue?
  4. What are the current firmware and hardware version of Archer MR400？

Thanks a lot.

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#10
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-10-29 08:06:30

Hi @Sunshine. Please see my responses below:

 

1. Where are you located and who is your SIM card carrier?

Zimbabwe. SIM card carrier is Netone and also Econet. Please see the 2 screenshots below:

 

2. Did you have an issue with both sending and receiving SMS?

Messages are being received but viewing them is the issue. Sending messages is working fine.

-----

 

 

3. Would reset temporally fix the issue?

Yes it does. But it's only for just a while, after sometime i won't be able to view messages again.

 

4. What are the current firmware and hardware version of Archer MR400

Mine is actually Archer MR200. Details as below:

 

Firmware Version:1.17.0 0.9.1 v0001.0 Build 200526 Rel.36799n 

Hardware Version:Archer MR200 v4 00000001

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#11
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-11-01 12:32:59 - last edited 2020-11-01 12:34:08

@Sunshine 

Hi all

I have exactly the same problem and I can't view my messages although I can see its count number.

see below:

I can see the number of unread messages but when I click on them, I cant see the content of them:

and here is my device information:

please fix it

 

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#12
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-11-06 08:22:18

@Par3ae @WallyC 

Hi, good day,

Sorry for the delay.

Please have a check of your message box and update the beta firmware.

Thanks a lot.

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#13
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Re:[Archer MR200 v4] Problem with seeing received SMS
2020-11-06 09:07:44

@Sunshine 

 

Thanks a lot. This firmware upgrade did it for me. My issue is now resolved smiley

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#14
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