MR400v2 (Frequent disconnection of Internet)

MR400v2 (Frequent disconnection of Internet)
MR400v2 (Frequent disconnection of Internet)
2019-10-19 12:53:28
Model: TL-MR6400
Hardware Version: V2
Firmware Version: 1.0.19 Build 181219 Rel.59200n

Hello, I've been using this router for more than a year now, started to get random-long time disconnects of internet. So I upgraded the firmware, but it seems that it only made it worse. Its like the router can work fine for 1-2 days, or some hours, then being disconnected from the internet, then again the internet comes back. Need help

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#1
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9 Replies
Re:MR400v2 (Frequent disconnection of Internet)
2019-10-19 12:55:08

@Kevin_Z or  TP_Link Support     please help me :( need to fix it asap. I am not really into routers, dont have much knowledge but I can bring you informations you need. 

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#2
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Re:MR400v2 (Frequent disconnection of Internet)
2019-10-19 12:57:45

@janko69    I mean the router finds the SIM Card, verifies the pin, but still it disconnects frequently from the internet

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#3
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Re:MR400v2 (Frequent disconnection of Internet)
2019-10-19 12:59:39

heres the logs

File:
Syslog.txtDownload
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#4
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Re:MR400v2 (Frequent disconnection of Internet)
2019-10-19 13:07:48

@janko69  when router loses the connection only power red button is on and the LAN led is on

 

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#5
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Re:MR400v2 (Frequent disconnection of Internet)
2019-10-25 10:50:01

@janko69 

 

Please login to the web UI of the MR6400 when it drops connection and take a picture of the advanced-status page. 

 

Try to create the connection profile manually. Below is the instruction: 

https://www.tp-link.com/support/faq/1663/

 

Try to change another SIM card if you have; And does the sim card work properly with it inserted into the smart phone directly? 

 

Good day. 

 

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#6
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Re:MR400v2 (Frequent disconnection of Internet)
2019-10-25 15:02:40

@Kevin_Z  

Firmware Version:

1.0.19 Build 181219 Rel.59200n

Hardware Version:

MR6400 v2 00000000

IMEI:

 

 
3G/4G
SIM Card Status: PIN verified
Signal Strength: No signal
Connection Status: Disconnected  
IP Address: 0.0.0.0
DNS Server: 0.0.0.0
 
Traffic Statistics
Total Used: 49 GB  
Upstream Rate: 0 KB/s
Downstream Rate: 0 KB/s
 
LAN
MAC Address:

 

IP Address:

 

Subnet Mask:

255.255.255.0

 
Wireless
Wireless Radio: Disable
Name (SSID): TP-Link_CEF8
Mode: 11bgn mixed
Channel Width: Automatic
Channel: Auto (Current channel 0)
MAC Address:  
WDS Status: Disable
 
System Up Time:

0 days 00:17:11

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#7
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Re:MR400v2 (Frequent disconnection of Internet)
2019-10-25 15:03:16

@janko69 i deleted ip and mac adresses from it. If i move the sim card to my phone it works

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#8
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Re:MR400v2 (Frequent disconnection of Internet)
2019-10-25 15:04:33

@kevinZ    pls can u give me a way to degrade upgrade? I hope this will work, or idk any solution, what i see wrong in logs is prefix is null,... idk what does it mean

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#9
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Re:MR400v2 (Frequent disconnection of Internet)
2019-11-01 20:12:37

@kevinZ thats so nice that u cannot even answer in a week time,  overall i just love how fucking good this router is with this whole tp link support

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#10
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