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TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

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TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ProjectQuad

2019-10-28 08:50:43

Posts: 2

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Registered: 2019-10-28

TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2019-10-28 08:50:43

Model: Archer MR200

Hardware Version: V7

Firmware Version:

Hi Everyone

Just purchased the archer MR200 in South Africa. Inserted a Vodacom LTE simcard and it worked perfectly as per the box states. The only problem i am facing is that the Simcard broadband connection keeps dropping every 1-2 hours if not in use. If the router is sending packets then there are no issues at all, its when the router is idle it disconnects 4g and does not reconnect when required. I have downloaded the system log files and can see where it disconnects, but the debug log is not giving me the information that will help me make and informed decision on which setting is causing this or if there is a hardware problem.

To my knowledge this is not how the router or any router should work. I have setup a profile for the simcard on the router and still not working as expected, check the the carrier / mobile cellular network provider and all my settings are as they should be.

Log:

2016-01-01 02:00:34 [5] 4G: init LTE module, set flowstat [enableDataLimit 1, enablePaymentDay 1, paymentDay 1, limitation 5368709120, warningPercent 90]
2016-01-01 02:00:34 [5] 4G: LTE Module: profile num [2], default profile [1], active profile [1]
2016-01-01 02:00:34 [5] 4G: DM: profile num [2], default profile [1], active profile [1]
2016-01-01 02:00:35 [5] System: Enable IPv4 SPI Firewall
2016-01-01 02:00:35 [5] System: Enable IPv6 SPI Firewall
2016-01-01 02:00:35 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2016-01-01 02:00:37 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2016-01-01 02:00:40 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2016-01-01 02:00:42 [5] 4G: LTE internet connected.
2016-01-01 02:00:49 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2016-01-01 02:00:53 [5] DHCPD: Recv DISCOVER from B4:F1:DA:A7:CF:0A
2016-01-01 02:00:53 [5] DHCPD: Send OFFER with ip 192.168.1.100
2016-01-01 02:00:53 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2016-01-01 02:00:54 [5] DHCPD: Send ACK to 192.168.1.100
2016-01-01 02:00:55 [5] DHCPD: Recv REQUEST from A0:88:69:F6:BC:79
2016-01-01 02:00:56 [5] DHCPD: Send ACK to 192.168.1.101
2016-01-01 02:01:22 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2016-01-01 02:01:22 [5] DHCPD: Send OFFER with ip 192.168.1.102
2016-01-01 02:01:22 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2016-01-01 02:01:23 [5] DHCPD: Send ACK to 192.168.1.102
2016-01-01 02:01:23 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2016-01-01 02:01:23 [5] DHCPD: Send ACK to 192.168.1.102
2016-01-01 02:01:47 [5] DHCPD: Recv REQUEST from A0:88:69:F6:BC:79
2016-01-01 02:01:47 [5] DHCPD: Send ACK to 192.168.1.101
2016-01-01 02:02:10 [5] DHCPD: Recv REQUEST from A0:88:69:F6:BC:79
2016-01-01 02:02:10 [5] DHCPD: Send ACK to 192.168.1.101
2016-01-01 02:02:45 [5] DHCPD: Recv REQUEST from A0:88:69:F6:BC:79
2016-01-01 02:02:45 [5] DHCPD: Send ACK to 192.168.1.101
2016-01-01 02:06:17 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2016-01-01 02:06:17 [5] DHCPD: Send OFFER with ip 192.168.1.102
2016-01-01 02:06:17 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2016-01-01 02:06:18 [5] DHCPD: Send ACK to 192.168.1.102
2016-01-01 02:06:18 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2016-01-01 02:06:18 [5] DHCPD: Send ACK to 192.168.1.102
2016-01-01 02:43:40 [6] 4G: USER: The network disconnected, start autoconnect!

2016-01-01 02:43:40 [6] 4G: USER: Get user's profile now.

2016-01-01 02:43:40 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:WayneVodacomeLTE profname:WayneVodacomeLTE apn:internet usr: psw:

2016-01-01 02:43:40 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED

2016-01-01 02:43:40 [6] 4G: ERROR: Call end reason = 3.

2016-01-01 02:43:40 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.

2016-01-01 02:43:40 [6] 4G: USER: Fail to connect to the network, start autoconnect!

2016-01-01 02:43:40 [6] 4G: USER: Get user's profile now.

2016-01-01 02:43:40 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:WayneVodacomeLTE profname:WayneVodacomeLTE apn:internet usr: psw:

2016-01-01 02:43:43 [5] 4G: lte internet disconnected.
2016-01-01 02:43:44 [6] 4G: USER: Connected to the network!

2016-01-01 02:43:48 [5] 4G: LTE internet connected.
2019-10-24 16:08:48 [6] 4G: USER: The network disconnected, start autoconnect!

2019-10-24 16:08:48 [6] 4G: USER: Get user's profile now.

2019-10-24 16:08:48 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:WayneVodacomeLTE profname:WayneVodacomeLTE apn:internet usr: psw:

2019-10-24 16:08:48 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED

2019-10-24 16:08:48 [6] 4G: ERROR: Call end reason = 3.

2019-10-24 16:08:48 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.

2019-10-24 16:08:49 [6] 4G: USER: Fail to connect to the network, start autoconnect!

2019-10-24 16:08:49 [6] 4G: USER: Get user's profile now.

2019-10-24 16:08:49 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:WayneVodacomeLTE profname:WayneVodacomeLTE apn:internet usr: psw:

2019-10-24 16:08:52 [5] 4G: lte internet disconnected.
2019-10-24 16:08:53 [6] 4G: USER: Connected to the network!

2019-10-24 16:08:58 [5] 4G: LTE internet connected.
2019-10-25 06:38:49 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2019-10-25 06:38:50 [5] DHCPD: Send ACK to 192.168.1.100
2019-10-25 06:44:37 [5] DHCPD: Recv REQUEST from 30:45:96:EF:1A:48
2019-10-25 06:44:38 [5] DHCPD: Send ACK to 192.168.1.106
2019-10-25 06:44:38 [5] DHCPD: Recv REQUEST from 30:45:96:EF:1A:48
2019-10-25 06:44:38 [5] DHCPD: Send ACK to 192.168.1.106
2019-10-25 06:57:56 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2019-10-25 06:57:56 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-10-25 06:57:56 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 06:57:57 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 06:57:57 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 06:57:57 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:15:27 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2019-10-25 07:15:28 [5] DHCPD: Send ACK to 192.168.1.100
2019-10-25 07:18:47 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2019-10-25 07:18:47 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-10-25 07:18:47 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:18:48 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:26:02 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2019-10-25 07:26:02 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-10-25 07:26:02 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:26:03 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:26:03 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:26:03 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:27:33 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2019-10-25 07:27:34 [5] DHCPD: Send ACK to 192.168.1.100
2019-10-25 07:27:36 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2019-10-25 07:27:36 [5] DHCPD: Send ACK to 192.168.1.100
2019-10-25 07:28:45 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2019-10-25 07:28:45 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-10-25 07:28:45 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:28:46 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:28:46 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:28:46 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:30:29 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2019-10-25 07:30:29 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-10-25 07:30:29 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:30:29 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:30:29 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:30:30 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:32:45 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2019-10-25 07:32:45 [5] DHCPD: Send ACK to 192.168.1.100
2019-10-25 07:43:41 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2019-10-25 07:43:41 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-10-25 07:43:41 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:43:42 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:43:42 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:43:42 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:45:14 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2019-10-25 07:45:14 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-10-25 07:45:14 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:45:14 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:45:14 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:45:15 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:52:05 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2019-10-25 07:52:05 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-10-25 07:52:05 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:52:05 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 07:52:05 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 07:52:06 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 08:01:39 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2019-10-25 08:01:40 [5] DHCPD: Send ACK to 192.168.1.100
2019-10-25 08:02:09 [5] DHCPD: Recv DISCOVER from 24:FB:65:FA:A9:66
2019-10-25 08:02:09 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-10-25 08:02:09 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 08:02:09 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 08:02:09 [5] DHCPD: Recv REQUEST from 24:FB:65:FA:A9:66
2019-10-25 08:02:10 [5] DHCPD: Send ACK to 192.168.1.102
2019-10-25 08:27:53 [5] DHCPD: Recv REQUEST from 40:BC:60:81:BD:04
2019-10-25 08:27:53 [5] DHCPD: REQUEST ip 6401a8c0 already reserved by B4:F1:DA:A7:CF:0A
2019-10-25 08:27:53 [5] DHCPD: Send NAK
2019-10-25 08:27:55 [5] DHCPD: Recv REQUEST from 40:BC:60:81:BD:04
2019-10-25 08:27:55 [5] DHCPD: REQUEST ip 6401a8c0 already reserved by B4:F1:DA:A7:CF:0A
2019-10-25 08:27:55 [5] DHCPD: Send NAK
2019-10-25 08:27:55 [5] DHCPD: Recv DISCOVER from 40:BC:60:81:BD:04
2019-10-25 08:27:55 [5] DHCPD: Send OFFER with ip 192.168.1.103
2019-10-25 08:27:56 [5] DHCPD: Recv REQUEST from 40:BC:60:81:BD:04
2019-10-25 08:27:56 [5] DHCPD: Send ACK to 192.168.1.103
2019-10-25 08:55:51 [5] DHCPD: Recv REQUEST from 40:BC:60:81:BD:04
2019-10-25 08:55:51 [5] DHCPD: Send ACK to 192.168.1.103
2019-10-25 08:58:56 [5] DHCPD: Recv REQUEST from A0:A8:CD:39:1A:1B
2019-10-25 08:58:56 [5] DHCPD: Send ACK to 192.168.1.107
2019-10-25 09:01:18 [5] DHCPD: Recv REQUEST from B4:F1:DA:A7:CF:0A
2019-10-25 09:01:18 [5] DHCPD: Send ACK to 192.168.1.100

13 Reply

Kevin_Z

2019-10-28 09:14:52

Posts: 21773

Helpful: 5142

Solutions: 2574

Stories: 21

Registered: 2018-12-24

Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2019-10-28 09:14:52

@ProjectQuad

What is the hardware and firmware version of the MR200? Please check the country version together, which is printed on the back panel of the actual device.

You have created the network connection profile with the APN info but still the same, right?

With sim card plugged into the smart phone directly, does it work properly?

When and where did you buy this router?

Thanks in advance, and have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

ProjectQuad

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2019-10-28 10:45:48

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Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2019-10-28 10:45:48

@Kevin_Z Thank you for the swift response, much appreciated.

The country Version is EU "Model Archer MR200(EU) Ver4.0 and i assume the version is 4.0.

1. I have created the network profile as per my carriers settings, it works but still disconnects randomly.

2. I have tried the simcard in a mobile device and another portable battery powered 4g router and both devices work fine without dropping, its specifically the TP link Archer MR200 thats giving me issues.

3. I bought this router 4 days ago from Takealot.com

Your advice is greatly appreciated.

Kind regards

Kevin_Z

2019-10-29 06:04:05 - last edited 2019-10-29 06:05:05

Posts: 21773

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Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2019-10-29 06:04:05 - last edited 2019-10-29 06:05:05

@ProjectQuad

We have developed a debug tool to locate the issue. Please follow the steps below to get the debug log and System Log for further analysis:

1. Below is the download link:
http://support.tp-link.com/f/88e1be2c74/?dl=1

Here are the instructions for your reference to upgrade the firmware. Please check the Local Upgrade part.
https://www.tp-link.com/en/support/faq/1667/

2. Once the router has the new firmware, please run the 'TP-LINK LTE Log Tool.exe', select the mode as 'net monitor' and start it.

3. Just keep the router and the Tool run until the internet drops on your router, save the debug log into a new folder. The log directory will be opened when the tool is stopped. And, please go to Advanced-System Tools-System Log page, save the system log and save it in the above new folder. Please note that we need both the debug log and the system log.

4. Please run the Tool again, select the mode as ' dial once' and start it. Check and tell us the internet status once the tool stops. Then save the debug log and system log into another folder and send to us.

Note:We need both the debug log and the system log.

Thanks for your support in advance, and have a nice day.

Cri

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2019-10-31 22:13:55

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Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2019-10-31 22:13:55

@Kevin_Z

Cri

LV1

2019-10-31 22:51:03

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Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2019-10-31 22:51:03

Come posso attivare tp_link mr200

sambatim

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2019-12-29 12:32:28

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Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2019-12-29 12:32:28

@Kevin_Z

I am getting similar symptomps as @ProjectQuad
I do not see any disconnects in the system log, however a few times a day I need to reboot the device in order for the 4G modem to connect to the network. Unfortunately the links you provided previously are no longer valid. Would you be able to update them? Or maybe you have already resolved the issue?

Guillaume_1978

LV2

2020-01-30 07:32:50

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Registered: 2019-12-28

Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2020-01-30 07:32:50

@Kevin_Z

Hello Kevin,

Is there a firmware available to fix this problem, please?

Or is TP-Link still in debug / troubleshooting mode?

I have an MR200 and it is not working. Past return date. Would TP-Link swap it for free for the MR600 that you guys have developped a firmware to address the same problem for? (they are about same price on Amazon).

What is TP-Link doing to actually fix this huge problem? MR200 is useless to me.

Thanks,

Dusan

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2020-04-14 08:51:12

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Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2020-04-14 08:51:12

@ProjectQuad I am having the same troubles , every day , or two , modem decides to disconnect , Full signal for 4G/LTE , I have to click Discconect than Connect and it works for next few day. Really annoying e.g. during some job call or sth.

Where will be the update . HW revision 1 !!! I have latest FW version !!!

Karlouse

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2020-04-27 10:14:36

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Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2020-04-27 10:14:36

@Dusan @Kevin_Z

I'm failry new to TP-Link products and I bought the router a year ago (someone recommended it) and I swapped my Mikrotek (whih worked perfect and stable). Because of the Lockdown, i had to take my Mikrotek LTE route to my parents and i unboxed the TP-Link MR200 and setting it up was quiete easy (Nice UI as well). I am now sitting with the problem that 1). the wifi network (2.4GHz.. i had to disable the 5GHz because of this problem resoning that maybe it can't handle both networks running) keeps on dropping and my devices can't find it and the ifx is to disable an re-enable wifi 2). Keeps on loosing internet connection to my carrier and i have to constantly reboot the router.

I've checked the firmware and it says it's the latest.

Firmware version: 1.3.0 0.9.1 v004a.0 Build 180117 Rel.47657n
Hardware Version: Archer MR200 v2 00000001

Can you please assist, this is seriously impacting on my work and the many video meetings I have. The whole family is not happy with this new router (a.k.a me) :(

Regards

Prince

#10

Dusan

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2020-04-27 13:54:09

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Re:TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

2020-04-27 13:54:09

@Karlouse

In my case - Loosing Wifi , helped to set it up from Auto to higest (12?) Chanel in 2.4 , I disabled 5Ghz mode.
I thought there were problem with this. Since wifi stayed "ON" my PC still had problem with it and randomly kept disconnecting. So try this.

But I have not solved problem with Boardband disconnecting. Suggestion from TPlink (CZ) to this problem was to buy new device . ( Probably with another bug if they are not able to fix such a bug in too old device lol fools )

#11

TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

TP-Link Archer MR200 4G LTE Moden Disconnecting Constantly From Broadband

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