MR200 and MR600 keep dropping LTE connection !
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I've tried two models: Archer MR200and now MR600. Both router constantly drop LTE connection. Another router, DLINK DWR921, on the same sim card, never drops LTE connection. My other devices on different sim cards don't drop connection in this area too.
Signal strength is 75% all the time (also durong connection drop it shows 75%). After connection drop the router has sometimes trouble reconnecting by itself. The drops happen multiple times a day, sometimes even as often as less than hour between.
i've tried (on both routers, now I only have the MR600):
- updating firmware
- manually creating ISP profile (the ISP is T-mobile Poland)
- moving the router around household
- rebooting multiple times
- power off/on cycles multiple times
- cleaning sim card
- antennas repositioning
Nothing helps. i'm gonna return the MR600 (alresdy returned MR200). And that's a pity because otherwise they are great devices, much better than tye D-LINK that I have...
Any ideas?
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Thanks a lot for your information.
To locate this issue and figure it out, our engineer will email you the download link of the firmware and the information what we need to do further analysis.
Please check your inbox and get in touch with our engineers.
Good day.
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What about the current performance of the Archer MR600 after changing another SIM card?
If it is still the same, please tell us the information mentioned on my last reply so that we can do further analysis.
Thanks a lot.
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Well I have two MR600s in France using Free and they drop multople times a day and need eiter a on/off or reboot to reconnect.
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Bonjour,
J'utilise Bouygues et NRj Mobile (SFR) je ne pourrais pas t'aider d'avantage. As tu essayé de mettre à jour le fichier ISP : https://www.tp-link.com/fr/support/download/archer-mr600/#ISP_File
Cordialement.
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Hello,
I got exactly the same problem, LTE connexion drop.
Firmware Version: 1.1.0 0.9.1 v0001.0 Build 190412 Rel.66770n
Hardware Version: Archer MR600 v1 00000001
Using 4g+ Bouygues France.
Speed test 50mb | 16mb/s
Something very strange, when the connexion drop. i have done a ping test.
Support google.com don't work on browser, i ping google.com and i see packets reply.
i need to factory reset my mr600 for surfing again.
Signal strength is 75% all the time also.
Is it possible on tech side to add logs for4g modem on tplink interface it can help to discover what is going on.
Please techs do something. help us.
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@Beton by manually updating DNS you can fix that issue but D-LInk is also not so bad i prefer tplink but also use dlink too...
..
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I keep having LTE connection drops. They occur to me daily around the same time. I've analyzed my log a bit and this is what I get. (see below)
Any idea if the modem is doing this or is it the provider?
2020-04-16 09:01:04 [6] 4G: USER: The network disconnected, start autoconnect!
2020-04-16 09:01:04 [6] 4G: USER: Get user's profile now.
2020-04-16 09:01:04 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-16 09:01:04 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2020-04-16 09:01:04 [6] 4G: ERROR: Call end reason = 3.
2020-04-16 09:01:04 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2020-04-16 09:01:04 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2020-04-16 09:01:04 [6] 4G: USER: Get user's profile now.
2020-04-16 09:01:04 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-16 09:01:06 [5] 4G: lte internet disconnected.
2020-04-16 09:01:08 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2020-04-16 09:01:08 [6] 4G: ERROR: Call end reason = 3.
2020-04-16 09:01:08 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2020-04-16 09:01:08 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2020-04-16 09:01:08 [6] 4G: USER: Get user's profile now.
2020-04-16 09:01:08 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-16 09:01:11 [6] 4G: USER: The service status is limited.
2020-04-16 09:01:11 [6] 4G: USER: Not registered, searching!
2020-04-16 09:01:16 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2020-04-16 09:01:16 [6] 4G: ERROR: Call end reason = 3.
2020-04-16 09:01:16 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2020-04-16 09:04:04 [6] 4G: USER: The service status is area limited.
2020-04-16 09:04:04 [6] 4G: USER: The service is available.
2020-04-16 09:04:04 [6] 4G: USER: Registered with a network!
2020-04-16 09:04:04 [6] 4G: USER: Get user's profile now.
2020-04-16 09:04:04 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-16 09:04:04 [6] 4G: USER: Start connecting to the network!
2020-04-16 09:04:05 [6] 4G: USER: Connected to the network!
2020-04-16 09:04:08 [5] 4G: LTE internet connected.
2020-04-17 09:04:03 [6] 4G: USER: The network disconnected, start autoconnect!
2020-04-17 09:04:03 [6] 4G: USER: Get user's profile now.
2020-04-17 09:04:03 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-17 09:04:04 [6] 4G: USER: Connected to the network!
2020-04-17 09:04:08 [5] 4G: LTE internet connected.
2020-04-18 09:04:05 [6] 4G: USER: The network disconnected, start autoconnect!
2020-04-18 09:04:05 [6] 4G: USER: Get user's profile now.
2020-04-18 09:04:05 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-18 09:04:05 [5] 4G: lte internet disconnected.
2020-04-18 09:04:05 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2020-04-18 09:04:05 [6] 4G: ERROR: Call end reason = 3.
2020-04-18 09:04:05 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2020-04-18 09:04:05 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2020-04-18 09:04:05 [6] 4G: USER: Get user's profile now.
2020-04-18 09:04:05 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-18 09:04:09 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2020-04-18 09:04:09 [6] 4G: ERROR: Call end reason = 3.
2020-04-18 09:04:09 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2020-04-18 09:04:09 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2020-04-18 09:04:09 [6] 4G: USER: Get user's profile now.
2020-04-18 09:04:09 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-18 09:04:11 [6] 4G: USER: The service status is limited.
2020-04-18 09:04:11 [6] 4G: USER: Not registered, searching!
2020-04-18 09:04:17 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2020-04-18 09:04:17 [6] 4G: ERROR: Call end reason = 3.
2020-04-18 09:04:17 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2020-04-18 09:07:05 [6] 4G: USER: The service status is area limited.
2020-04-18 09:07:05 [6] 4G: USER: The service is available.
2020-04-18 09:07:05 [6] 4G: USER: Registered with a network!
2020-04-18 09:07:05 [6] 4G: USER: Get user's profile now.
2020-04-18 09:07:05 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-18 09:07:05 [6] 4G: USER: Start connecting to the network!
2020-04-18 09:07:06 [6] 4G: USER: Connected to the network!
2020-04-18 09:07:07 [5] 4G: LTE internet connected.
2020-04-19 00:33:10 [6] 4G: USER: Not registered, searching!
2020-04-19 00:33:10 [6] 4G: USER: Registered with a network!
2020-04-19 09:07:06 [6] 4G: USER: The network disconnected, start autoconnect!
2020-04-19 09:07:06 [6] 4G: USER: Get user's profile now.
2020-04-19 09:07:06 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-19 09:07:06 [6] 4G: USER: Connected to the network!
2020-04-19 09:07:09 [5] 4G: LTE internet connected.
2020-04-20 09:07:06 [6] 4G: USER: The network disconnected, start autoconnect!
2020-04-20 09:07:06 [6] 4G: USER: Get user's profile now.
2020-04-20 09:07:06 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-20 09:07:06 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2020-04-20 09:07:06 [6] 4G: ERROR: Call end reason = 3.
2020-04-20 09:07:06 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2020-04-20 09:07:07 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2020-04-20 09:07:07 [6] 4G: USER: Get user's profile now.
2020-04-20 09:07:07 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-20 09:07:10 [6] 4G: USER: The service status is limited.
2020-04-20 09:07:10 [6] 4G: USER: Not registered, searching!
2020-04-20 09:07:11 [5] 4G: lte internet disconnected.
2020-04-20 09:07:11 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2020-04-20 09:07:11 [6] 4G: ERROR: Call end reason = 3.
2020-04-20 09:07:11 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2020-04-20 09:10:06 [6] 4G: USER: The service status is area limited.
2020-04-20 09:10:07 [6] 4G: USER: The service is available.
2020-04-20 09:10:07 [6] 4G: USER: Registered with a network!
2020-04-20 09:10:07 [6] 4G: USER: Get user's profile now.
2020-04-20 09:10:07 [6] 4G: USER: GetCurrProf result is: ipver:0 staticApn:0 authType:1 pkgName:TmobilePAP profname:TmobilePAP apn:fms usr: psw:
2020-04-20 09:10:07 [6] 4G: USER: Start connecting to the network!
2020-04-20 09:10:08 [6] 4G: USER: Connected to the network!
2020-04-20 09:10:11 [5] 4G: LTE internet connected.
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@Beton I wonder...
With a normal phone SIM, with unlimited calling you can make calls but only for so long at once.. On Three UK I think its 240 minutes then the cal cuts off and you need to redial...
Could it be that in the MR600 logs that is disconecting the connection as some sort of safeguard?
Maybe, those of us with a specific Data SIM have no issues BUT those with a phone SIM with Data do?
Just a thought...
:)
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Hello.
I have Also the same issue.
When connections is dropped, i need to reboot to be able to reconnect.
I'm using SFR/RED & NRJ mobile Sim cards. They are working well in a téléphone.
My HW is archer MR600 V1 00000001
Fw is : 1.1.0.9.1 v0001.0 Build 190412 Tel.66770n
Thé Fw appears UP to date in administration tools window.
I'm ready to help or provide more détails if needed (as far i'm able to do if with my limited compétencies).
Thanks in avance for your help to solve this very annoying bug.
Regards.
Totoff
Édit :
1-I Also have google's DNS 8.8.8.8 / 8.8.4.4
2- Since today connections drops every 10 minutes... I'll have a nervous breakdown !!
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