Av600 lost wifi and wired internet

Av600 lost wifi and wired internet
Av600 lost wifi and wired internet
2019-12-26 14:36:39 - last edited 2020-01-03 09:27:32

Hi

 

We have had two AV600 working a treat in the house.  Earlier today they both lost wifi and hardwired connections.  I have restarted the router,  re-paired but to no avail.  It seems to have failed after we connected a Nintendo Switch to one of the AV600.

 

Any idea?

 

Thanks

 

Mark

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1 Accepted Solution
Re:Av600 lost wifi and wired internet -Solution
2020-01-02 07:38:57 - last edited 2020-01-03 09:27:32

@Kevin_Z 

 

Hi, yes all working since I swapped the ethernet cable. 

 

Thanks

 

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6 Replies
Re:Av600 lost wifi and wired internet
2019-12-26 14:43:37

I'd just like to add my phone states

 

"Ready to connect when network improves"

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Re:Av600 lost wifi and wired internet
2019-12-27 03:28:50

@Maths15 

 

Hello Mark, what is the current led status of the AV600? Please confirm its model number as well, it starts with TL-WPAXX. 

 

Please unplug the main adapter from the router, and connect your computer to the same LAN port to test whether you can get internet directly. 

 

You can change another ethernet cable and try to re-pair them via tpPLC utility. 

https://www.tp-link.com/support/faq/1615/

 

May it help. 

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Re:Av600 lost wifi and wired internet
2020-01-01 10:04:18

@Kevin_Z 

 

Thanks for the suggested, it was a kinked ethernet cable.  Swapped out and all ok.  Sometimes it's the simply things🤣

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Re:Av600 lost wifi and wired internet
2020-01-02 01:23:49

@Maths15 

 

Hello, so does it work properly now after you swapped them out?

 

If not, please provide the information and corresponding results of troubleshooting methods mentioned above.

 

Thanks a lot. 

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Re:Av600 lost wifi and wired internet -Solution
2020-01-02 07:38:57 - last edited 2020-01-03 09:27:32

@Kevin_Z 

 

Hi, yes all working since I swapped the ethernet cable. 

 

Thanks

 

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Re:Av600 lost wifi and wired internet
2020-01-03 09:27:27

@Maths15 

 

Thanks for your updates. glad to hear that you figured it out finally.

 

Now you can enjoy the network with the AV600.

 

If need more help, be free to let me know.

 

Good day. 

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