Ethernet light turns orange to green to disconect

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Ethernet light turns orange to green to disconect

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

kratos97

2020-01-10 08:23:08

Posts: 1

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Registered: 2020-01-10

Ethernet light turns orange to green to disconect

2020-01-10 08:23:08

Model: TL-WR841N

Hardware Version: V14

Firmware Version:

Hi,

My router's Ethernet light turns solid orange suddenly from Green and the internet access gets lost for all connected devices.
But it is not a problem from the ISP side as when there is a issue from ISP side, internet connectivity is lost for a day or so (Ethernet light gets solid orange for a day or two). Though I contacted ISP but it was okay from their side.
Here for sometime router works fine (solid green Ethernet light) then suddenly turns solid orange again after a minute or so back to green and this happens frequently from somedays now.
Thanks.

1 Reply

Kevin_Z

2020-01-15 07:51:28

Posts: 21600

Helpful: 5049

Solutions: 2545

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Registered: 2018-12-24

Re:Ethernet light turns orange to green to disconect

2020-01-15 07:51:28

@kratos97

Sorry for the trouble caused, we will do some troubleshooting first and try to fix it.

So the current TL-WR841N will lose connection on both wireless and wired connection?

Please login to the web UI of the TL-WR841N when it stops working, and please take a full screenshot of the status page and send to us.

At the same time, with your computer connected to the modem directly, can you access internet? If it works, you can connect your computer back to the TL-WR841N by wired cable to clone the MAC address.

Besides, please follow the instruction below to do some tests and tell me which case you belong to.

https://www.tp-link.com/support/faq/2237/

Thanks in advance, and have a nice day.

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Ethernet light turns orange to green to disconect

Ethernet light turns orange to green to disconect

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